Head of Customer and Supplier Connectivity

Head of Customer and Supplier Connectivity

Dubai

AED 20-25,000 per month

Our client is an online travel organization. They need someone to take complete technical ownership of all customer and supplier integrations from concept to production and ongoing support.

Description:

  • To work with the Product Development Manager to identify customer and supplier opportunities and prioritize according to business value
  • To engage in preliminary discussions with respective technical teams to plan the technical implementation
  • Obtain all necessary documentation required by our internal development teams
  • To keep an updated list of current and future integrations
  • To be the primary contact for all integration queries for both internal and external staff
  • To keep all stakeholders updated on progress of implementations
  • To manage the development and integration backlog, prioritizing on business value
  • Manage and develop an effective Level 1 team, setting clear objectives in line with business expectations and monitor performance
  • Inspire, motivate and mentor the team and individuals to maximize potential through strong and stable leadership
  • Manage local Technical Account Managers as your regional point of contact, setting clear action plans and monitoring performance

Criteria:

  • Able to manage discussions with respective technical teams to document integration approach
  • Excellent planning and organizational skills with the ability to create and implement action plans
  • Complete ownership of Customer and Supplier integrations from concept to production with ongoing support
  • Strong communication skills at all levels
  • Highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success
  • Leadership in managing respective teams
  • 10-15 years’ experience in IT with minimum 5 years’ experience in integration management
  • Computer-literate performer and excellent experience of the travel industry is essential – please only apply if you have worked in the travel industry as you will not be considered without this

Due to the high volume of candidate applications only successful candidates will be contacted.

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