Business Development Manager (Retail Shopfitting)

Business Development Manager (Retail Shopfitting)

Dubai

AED 15-20,000 per month

The Business Development Manager will be responsible for developing, managing, and expanding our clients’ customer/reseller network in the Middle East, North Africa and generating new business. The successful candidate will have a strong background in business development in shop fitting solutions, retail equipment, shopping trolleys, and shelving solutions. This role requires a candidate who can travel throughout the Middle East and GCC (30-50% of the time) and is a car owner. The role focuses on increasing sales of shop fitting solutions, retail equipment, shopping trolleys, shelving systems, warehouse equipment, and related products through channel partners. Must be educated. Please respect the criteria requirements and only apply if you meet these as you will not be considered if you do not, this role is not open to candidates who do not currently reside here.

Description:

  • Independently manage, support, and further develop key retail accounts
  • Build long-term, trust-based relationships with decision-makers and stakeholders.
  • Ensure customer satisfaction and proactively identify opportunities for upselling and cross-selling
  • Proactively source, research, and qualify new leads in the retail sector
  • Contacting potential clients through various channels and converting leads to tangible business opportunities
  • Establish, nurture, and retain strong client relationships to drive repeat business and long-term partnerships
  • Contribute to increasing the company’s market share and maintaining its leadership position through targeted market penetration strategies
  • Identify new projects that support business expansion
  • Take responsibility for acquiring and developing new customers and projects in the MENA region
  • Develop tailored sales strategies and value propositions for each market and customer profile
  • Coordinate closely with internal stakeholders to ensure successful project implementation
  • Actively acquire new customers and project specifically in the retail environment (e.g., shopfitting, store concepts, interior solutions)
  • Understand retail client needs and translate them into suitable product and service offerings
  • Support and further develop existing regional retail customers with a strong focus on customer satisfaction and retention
  • Act as the main point of contact for all sales-related topics in the region
  • Continuously monitor market developments, trends, and customer needs in the retail and interior sectors
  • Prepare structured market and competitor analyses to identify growth opportunities and potential risks
  • Provide regular feedback to management and headquarters on market insights
  • Actively manage the product and service portfolio within MENA region to ensure optimal market coverage
  • Recommend adjustments to the offer based on customer feedback, competition, and market dynamics
  • Implement measures to increase regional market penetration and profitability
  • Work closely with the global sales team at headquarters to align regional strategies with global objectives
  • Share best practices, support key projects, and ensure consistent brand and sales standards
  • Actively participate in the annual budgeting process and take responsibility for achieving agreed sales targets
  • Prepare reliable sales forecasts and monitor performance against targets
  • Provide regular, structured reports on sales performance, sales pipeline status, and market activities to the leadership team
  • Manage, support, and develop resellers within MENA region
  • Conduct regular performance reviews, set clear targets, and provide ongoing guidance and training
  • Ensure brand presence and sales activities are consistent with company standards
  • Maintain, update, and monitor the sales pipeline to ensure transparency of all ongoing opportunities
  • Prioritize opportunities according to strategic relevance and probability of closure
  • Perform any additional tasks related to managing sales activities as assigned by management.
  • Act as an ambassador of the company at trade fairs, industry events, and customer meetings as required

Criteria:

  • Bachelor’s degree in business related field.
  • A consistent, stable track record in sales, ideally in shopfitting, interior retail solutions
  • Minimum of 5 -10 years of relevant sales experience within the GCC region
  • Proven experience in the retail shopfitting industry is essential, ideally with established contacts and deep market understanding
  • Independent, structured, and self-motivated working style with a strong sense of responsibility
  • Team-oriented mindset with a clear focus on achieving targets and delivering results
  • Strong communication and negotiation skills, with the ability to interact confidently at all hierarchical levels
  • Flexible, analytical, and conceptual thinker with a strong drive to explore new opportunities and innovative approaches
  • High willingness to travel frequently within the region as required by business needs
  • Must be a car owner
  • Fluent in English at contract and negotiation level (both written and spoken)
  • Ability to speak Arabic would be an advantage but not essential
  • Advanced MS Office, particularly Outlook, PowerPoint, and Excel
  • SAP experience would be an advantage but not essential
  • Must currently reside in the UAE

Please respect the criteria requirements and only apply if you meet these as you will not be considered if you do not. We thank you for your application, however due to the high volume of candidate applications, we only accept online applications in the first instance. Shortlisted candidates will be contacted, however if you are not successful on this occasion, your CV will be stored on our database but to make sure you do not miss out, keep checking our website, follow us on Twitter and follow our Sapphire Recruitment LinkedIn page.

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